Large or small, Access Group Solutions has the proven expertise to provide you with a truly integrated solution to your business.
Access Group Solutions understand that lines of highly effective communication, plus cultural awareness and knowledge are critical skills for anyone wanting to work as a concierge or in customer service.
We can provide personnel for:
RETAIL AND COMMERCIAL OFFICE TOWERS
SHOPPING CENTRES
INFORMATION AND CUSTOMER SERVICE DESKS
PRODUCT LAUNCHES
SPECIAL EVENTS
ACCESS GROUP SOLUTIONS VALUE TRAINING AS AN INVESTMENT THAT EARNS AN EXCELLENT ROI.
All our personnel are trained in our tailored AGS Customer Service Programme as well as in;
HOSPITALITY STAFF PROFESSIONALISM
Conduct, Courtesy, Attentiveness, Patience, Tact, Discretion, Impartiality etc.
STAFF PRESENTATION
Importance of First Impressions
EFFECTIVE HANDLING OF VIP CUSTOMERS
WORKING EFFECTIVELY IN A TEAM
CONSISTENCY IN COURTESY
COMMUNICATION SKILLS
Body Language, Active Listening Skills, Cultural Awareness
CONFLICT RESOLUTION
Stages and Signs of Conflict
